Refund policy

 

Return and Refund Policy – Freshscape LLC

Effective Date: 01/01/2025

At Freshscape, customer satisfaction is our top priority. We take pride in the quality of our landscaping services and strive to ensure every project meets your expectations. Please read our return and refund policy carefully to understand your rights and responsibilities.

 

 

1. Service Guarantee

We stand behind the quality of our work. If you are not satisfied with a service provided, please notify us within 7 days of the completed service so we can address your concerns promptly.

 

 

2. Refund Eligibility

Refunds or partial refunds may be issued under the following conditions:

  • Unsatisfactory service: If a service was not performed as agreed upon in the contract or invoice.

  • Service not rendered: If a prepaid service was not delivered and no appointment was scheduled.

  • Cancellations: If you cancel at least 48 hours in advance of a scheduled appointment, you may be eligible for a full or partial refund.

 

 

3. Non-Refundable Items

The following are not eligible for refund:

  • Custom landscaping designs or consultations already delivered

  • Installed plants, sod, or hardscaping materials once accepted or used

  • Services completed and approved during final walkthrough

  • Emergency or rush jobs

 

 

4. Weather-Related Rescheduling

We do not offer refunds due to weather-related delays. Services affected by weather will be rescheduled at the earliest available date, with your approval.

 

 

5. Warranty on Plants and Materials

We offer a 30-day replacement guarantee on plantings, provided:

  • The customer follows aftercare instructions provided

  • There are no signs of intentional damage or neglect

  • The plant or sod fails due to our planting or installation method

Hardscaping installations may come with a limited warranty. Please refer to your service contract for terms.

 

 

6. Requesting a Refund

To request a refund, please contact us at:

Email: info@freshscape.io

Phone: 317-376-6678

Subject Line: Refund Request – [Your Name / Invoice Number]


Include photos (if applicable), a detailed description of the issue, and the service date. Refunds are typically processed within 7–10 business days after review.

 

 

7. Changes to This Policy

We reserve the right to modify this policy at any time. Updates will be posted on our website and apply to all future transactions.